Refund Policy

Effective Date: January 1, 2025

1. Introduction

At EstateTopSecure, we aim to deliver high-quality legal services. This Refund Policy outlines when and how refunds may be issued for services purchased through our platform.

2. Eligibility for Refunds

You may be eligible for a refund if:

• A duplicate payment was made in error
• You cancel a subscription within 7 days of the initial purchase and no legal work has been delivered
• There was a technical failure on our part preventing service delivery

3. Non-Refundable Services

Refunds are not available for:

• Time-based consulting or advisory already delivered
• Legal documents or templates that were downloaded or customized
• Live sessions or scheduled calls already conducted or missed without notice
• Requests made more than 14 days after payment

4. Request Procedure

To request a refund, please email refunds@estatetopsecure.com with the following information:

• Full name
• Email used for purchase
• Transaction ID or invoice number
• Date of purchase
• Reason for the refund request

5. Refund Processing

Approved refunds will be processed to the original payment method. Please allow up to 7–10 business days depending on your bank or payment provider.

6. Chargeback Policy

If you initiate a chargeback without contacting us first, we reserve the right to suspend your account and reject future refund claims. Please contact us directly — we are here to resolve the issue.

7. Policy Changes

This policy may be updated periodically. We recommend reviewing this page for changes. Continued use of our services constitutes acceptance of the current version.

8. Contact

For questions about this policy, contact us at:
Email: refunds@estatetopsecure.com
Address: 33839 Essendene Ave, Abbotsford, BC V2S 2H3, Canada